Returns & Exchanges

At Horizum, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Whether you need a different size or a full refund, our streamlined process ensures a hassle-free experience for every customer.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number along with your email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached and include the printed return authorization slip inside the box.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.